Politique d’expédition
AOFF — SHIPPING POLICY
AOFF ships products to customers through third-party fulfillment and shipping providers, including Printful.
Because AOFF products may be made to order, your order goes through production before it is shipped.
Please read this Shipping Policy together with our Refund & Return Policy and Terms of Service.
1. Order Processing
After you place an order, your order is sent for processing and fulfillment.
AOFF products are made to order through our fulfillment partner, Printful.
Most Printful orders are currently fulfilled within approximately 2–5 business days. This is an estimated fulfillment timeframe and may vary depending on the product, order volume, availability and other circumstances.
The day you place your order is not counted as the first business day of the fulfillment period.
2. Shipping Time
After your order has been fulfilled, it is handed to the applicable shipping carrier.
Shipping time depends on:
- Your delivery country and location
- The shipping method available for your order
- The product ordered
- The fulfillment location
- Carrier conditions
- Customs processing, where applicable
Your estimated delivery time may therefore vary from order to order.
Printful calculates estimated delivery using:
Estimated fulfillment time + estimated shipping time = estimated delivery time.
Any delivery timeframe shown at checkout or in your order information should be treated as an estimate, not a guaranteed delivery date, unless expressly stated otherwise.
3. Shipping Rates
Available shipping options and applicable shipping charges will be displayed during checkout based on your delivery destination and order.
Shipping rates may vary depending on:
- Destination
- Product
- Order size
- Shipping method
- Fulfillment location
Shopify supports flat-rate, free-shipping and carrier-calculated shipping options depending on the store’s configuration.
4. International Shipping
AOFF may offer international shipping to countries and regions where our fulfillment and shipping providers can deliver.
Available destinations and shipping methods may change from time to time.
A country must be included in an active Shopify market and have an available shipping option before customers in that location can complete checkout.
5. Customs, Duties and Import Taxes
For international orders, your order may be subject to customs duties, import taxes, VAT, GST or other charges imposed by the destination country.
Unless these charges are specifically collected at checkout, the customer may be responsible for applicable customs duties, import taxes or other charges imposed by their country or local authorities.
Customs charges and import requirements are determined by the destination country’s authorities and are outside AOFF’s control.
Shopify also requires merchants to clearly communicate when customers may be responsible for import fees or customs charges for international orders.
6. Tracking
When tracking information becomes available, it may be provided through your order/shipping confirmation.
Tracking availability and the level of tracking information can vary depending on the shipping carrier and destination.
Please use the tracking information provided to monitor your shipment.
7. Delivery Delays
We work with our fulfillment and shipping partners to deliver orders as estimated, but delays can occur.
Possible causes include:
- High order volumes
- Production delays
- Product availability issues
- Carrier delays
- Weather
- Customs processing
- Missed delivery attempts
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
Printful specifically notes that delivery estimates can be affected by stock issues, production issues, weather and carrier disruptions.
If your order is delayed, please contact AOFF and we will help investigate the shipment.
8. Late or Lost Orders
If your order has passed its estimated delivery date, please first check the tracking information for the latest update.
If the order still has not arrived after the estimated delivery timeframe, contact us at:
aoffglobal@gmail.com
Printful currently asks merchants to report qualifying lost shipments within 30 days of the estimated delivery date. Where a shipment is confirmed lost and qualifies under Printful’s procedures, Printful may reprint and reship the order.
AOFF will work with the relevant fulfillment and shipping providers to investigate qualifying lost shipments.
9. Orders Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Check around your delivery location.
- Check with household members, neighbors or building reception where applicable.
- Contact the shipping carrier if appropriate.
- Contact AOFF if you still cannot locate the package.
A shipment marked as delivered may be subject to the carrier’s delivery records and applicable procedures.
Printful states that a free reprint is generally not available where tracking confirms delivery but the customer reports not receiving the package.
Any mandatory consumer rights that apply to your purchase remain unaffected.
10. Incorrect Shipping Address
Please carefully check your shipping address before completing your purchase.
If you notice an incorrect address, contact AOFF as soon as possible.
If the order has not yet shipped, we may be able to correct the address.
Once an order has shipped, the address generally cannot be changed through Printful.
If an order is returned because an incorrect or incomplete address was provided, additional shipping or reshipment costs may apply where permitted by applicable law.
11. Changes After Ordering
Because AOFF products may enter production shortly after an order is placed, changes to products, sizes, colors or other order details may not always be possible.
If you need to make a change, contact us immediately.
Printful currently allows certain order changes before fulfillment begins, but once fulfillment has progressed, product changes or cancellations may no longer be possible.
12. Multiple Products in One Order
If an order contains multiple products, items may sometimes be fulfilled or shipped separately.
If this happens, you may receive more than one package and, where available, separate tracking information.
This does not necessarily mean that anything is missing from your order.
13. Shipping Restrictions
Some products or destinations may not be available for delivery to every country or region.
Shipping availability can change due to carrier restrictions, product restrictions, customs requirements or other circumstances.
If a destination is unavailable at checkout, we may not currently be able to ship the relevant order there.
Printful maintains different shipping regions and notes that some destinations may be unavailable depending on current restrictions.
14. Contact Us About Shipping
If you have questions about your order or shipment, contact:
AOFF
Email: aoffglobal@gmail.com
Please include your order number when contacting us about an existing order.
15. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfillment partners, shipping methods, destinations, costs, business practices or applicable requirements.
When we update this policy, we will change the “Last updated” date at the top.
.